Refund policy

Returns

We want you to be happy with your order. If you would like to return an item, email support@eoleparis.com with your order number before sending anything back. Returns are reviewed on a case-by-case basis; we will confirm whether your return is accepted and provide the return address.

Return shipping

Return shipping is at your expense. We recommend a tracked service: the item travels under your responsibility until it reaches us.

Condition of returned items

Returned items must be complete, unused, in their original box with all accessories and packaging. An item returned incomplete, used, damaged, soiled, or without its case, accessories or original packaging may receive a refund reduced to reflect the loss in value.

Refunds

Once we receive and inspect the returned item, any approved refund is issued to the original payment method. You will be notified by email.

Defective or damaged items

If your item arrives defective or damaged, email support@eoleparis.com with photos or a short video showing the problem. We handle these cases under the manufacturer's warranty, with no return shipping cost to you once the defect is confirmed.